Caring Nannies (“Caring Nannies,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, share, and protect your personal information when you visit caringnannies.com, contact us, or engage our nanny placement services. By using our website or services, you agree to this Policy.
Information We Collect
We collect the following categories of information:
- Information you provide directly: Name, email address, phone number, mailing address, family details (such as number and ages of children), childcare needs, scheduling preferences, employment history (for nanny candidates), references, and any other information you submit through our forms or share during phone or in-person consultations.
- Information collected automatically: IP address, browser type, device identifiers, pages visited, referring URLs, and timestamps. We use Plausible Analytics, a privacy-friendly analytics tool that does not use cookies and does not collect personally identifiable information.
- SMS-related information: See the “SMS Communications” section below.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide nanny placement services;
- Match families with appropriate nanny candidates;
- Schedule interviews, appointments, and consultations;
- Process payments and manage placement agreements;
- Send service-related communications, including appointment reminders and placement updates;
- Operate, maintain, and improve our website and services;
- Comply with legal obligations and enforce our Terms of Service.
SMS Communications
Caring Nannies offers SMS text messaging to clients and nanny candidates who have opted in through our website contact form or by providing verbal consent during a phone conversation with our team.
Message Frequency
Message frequency varies based on your inquiry and ongoing communications with our agency. You may receive messages related to scheduling, appointment confirmations, reminders, placement updates, and responses to your inquiries.
Message and Data Rates
Message and data rates may apply. Please consult your mobile carrier for details about your specific plan.
Opt-Out
You may opt out of SMS messages at any time by replying STOP to any message you receive from us. You may also reply HELP for assistance or contact us directly at millie@caringnannies.com or (210) 666-2669.
No Mobile Information Sharing
Caring Nannies does not sell, rent, share, or transfer mobile phone numbers or SMS opt-in consent to any third parties or affiliates for marketing or promotional purposes. Mobile information is used solely for the purpose of communicating with you about our nanny placement services. This information will not be shared with third parties for their own marketing or promotional purposes.
Categories of Information Collected via SMS
When you opt in to SMS, we collect your mobile phone number, the timestamp of your consent, and the content of any messages you send to us. This information is used solely to communicate with you about our services.
Cookies and Tracking Technologies
Our website does not use tracking cookies for advertising or behavioral profiling. We use a privacy-friendly analytics tool (Plausible) that aggregates anonymized usage statistics without setting cookies or collecting personally identifiable information. Your browser may store standard technical cookies required for the site to function (for example, session-related cookies on the client portal at app.caringnannies.com).
How We Share Your Information
We share personal information only as described below. We do not sell your personal information.
- Service providers: Trusted vendors who help us operate our business — for example, our customer relationship management platform, email delivery service (Resend), SMS provider (Twilio), payment processor (Stripe), background-check provider (Checkr), and cloud hosting providers. These vendors are contractually obligated to use your information only to provide services to us.
- Between matched parties: Once a family and a nanny candidate are matched, we share relevant profile information with both parties to facilitate placement decisions.
- Legal compliance: When required by law, court order, or to protect the rights, property, or safety of Caring Nannies, our clients, or the public.
- Business transfers: In connection with a merger, acquisition, or sale of business assets, with notice to affected individuals where required.
As stated above, we never share mobile phone numbers or SMS opt-in consent with third parties for their own marketing or promotional purposes.
Data Retention
We retain personal information for as long as necessary to provide our services, comply with legal and tax obligations, resolve disputes, and enforce our agreements. Inquiry records are typically retained for at least three years; client and placement records are typically retained for at least seven years for tax and legal purposes.
Data Security
We use industry-standard administrative, technical, and physical safeguards to protect your information, including encrypted database connections, encrypted storage of sensitive credentials, and access controls. No method of transmission or storage is perfectly secure, but we work to protect your information consistent with industry practice.
Your Rights and Choices
Depending on where you live, you may have the right to:
- Request access to the personal information we hold about you;
- Request correction of inaccurate information;
- Request deletion of your personal information, subject to legal exceptions;
- Opt out of marketing communications at any time;
- Withdraw consent to SMS messaging by replying STOP.
To exercise any of these rights, contact us at millie@caringnannies.com. We will respond within a reasonable time and as required by applicable law.
Children’s Privacy
Our services are intended for adults arranging childcare for their families. We do not knowingly collect personal information directly from children under 13. Information about children is provided by their parents or guardians and is used solely to facilitate placement matching and care coordination.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this Policy periodically.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: millie@caringnannies.com
- Phone: (210) 666-2669
- Mailing address: San Antonio, TX